Privacy Policy

How we handle your data

This policy explains what information we collect, how we use it, and your rights regarding your data when using xclade.

Last updated: 11/02/2025

Information we collect

Account and business information 

When you sign up for xclade, we collect your name, email address, company details, and billing information. During setup, we also collect information about your current platform, sales channels, and business requirements to configure your account properly.

Usage data 

We collect information about how you use xclade, including which features you access, API calls made, and general usage patterns. This helps us improve the platform and provide better support.

Customer data you store 

xclade processes and stores your customer information, order data, product catalogs, and other business data as part of providing commerce services. This data belongs to you, and we act as a processor on your behalf.

Technical information 

We collect standard web information like IP addresses, browser types, and device information for security and performance monitoring.

How we use your information

Providing xclade services 

We use your information to operate your commerce platform, process transactions, sync inventory across channels, and provide the unified commerce management you signed up for.

Communication and support 

We use your contact information to send service updates, respond to support requests, and communicate about your account. We may also send occasional product updates about new features or improvements.

Platform improvement 

We analyze usage patterns to improve xclade's performance, develop new features, and fix issues. This analysis uses aggregated, anonymized data.

Legal compliance 

We process data as required by law, including tax reporting, fraud prevention, and regulatory compliance in jurisdictions where we operate.

Data sharing and disclosure

Third-party integrations 

When you connect xclade to other services like Stripe, Klaviyo, or shipping providers, we share relevant data with those services as needed to provide the integrations you've configured.

Legal requirements 

We may disclose information if required by law, court order, or government request, or if necessary to protect xclade's rights or prevent fraud.

Business transfers 

If xclade is acquired or merges with another company, your information may be transferred as part of that transaction.

We do not sell your data 

We never sell, rent, or trade your personal information or customer data to third parties for marketing purposes.

Data security and retention

Security measures 

We protect your data using encryption in transit and at rest, secure access controls, regular security audits, and monitoring systems. Our infrastructure meets SOC 2 Type II standards.

Data retention 

We retain your data for as long as your account is active or as needed to provide services. After account closure, we delete your data within 30 days unless required to retain it for legal compliance.

International transfers 

Your data may be processed in countries where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

Your rights and choices

Access and control 

You can access, update, or delete your account information through your xclade dashboard. You can export your business data at any time in standard formats.

Marketing communications 

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly. Service-related communications are necessary for platform operation.

Data portability 

You own your business data and can export it anytime. We provide tools and assistance for data migration if you decide to leave xclade.

Cookies and tracking

We use essential cookies for platform functionality and analytics cookies to understand how xclade is used. You can control cookie preferences through your browser settings.

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or platform notifications.

Contact us

Questions about this privacy policy or how we handle your data? Email us at privacy@xclade.com or contact us through your xclade dashboard.